Not using Dropbox yet? See how Dropbox makes syncing files easy.

If you see a sync icon that you don’t recognize, like a gray circle with a minus sign or a red circle with an “X”, visit this sync icons article in addition to this article.įor a basic introduction to how Dropbox sync works, visit this sync overview article instead.

If the Dropbox Smart Sync feature isn’t working as expected, visit the Smart Sync feature article in addition to this article.

If your files aren’t showing up or you don’t see files that should be there, visit the selective sync feature article in addition to this article.You see a “Dropbox is damaged”, “OperationalError”, or “BrokenTempDirError” error.You see “permission error”, “access denied”, “permission denied”, or “rejected by server”.Dropbox has unexpectedly high CPU, memory, or RAM usage.You see a “can’t establish secure connection” error or a different sync error message.Files are taking a long time to sync, are syncing slowly, or appear to always be syncing.Dropbox appears to have stopped syncing, is no longer syncing, or is stuck indexing.Dropbox is not “downloading” or not “uploading”, meaning not syncing or updating, files.Dropbox is not syncing, updating, or refreshing files, folders, or shared folders.Use this article to fix the following issues: If you’re experiencing syncing problems on any device, including your computer (Windows or Mac), phone (Android or iPhone), or tablet, or Dropbox appears to not be working, use this article to troubleshoot.

This article covers basic and advanced fixes for Dropbox sync issues.

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